PLEASE NOTE ALL DARTS RETURNED FOR A REFUND MUST BE UNUSED AND THE PACKAGING UNDAMAGED. IF YOU ARE GOING TO TRY THEM OUT DO NOT THROW THEM GROUPED BUT TO DIFFERENT AREAS OF THE BOARD - IF THERE ARE ANY 'CHIPS' ON THE BARRELS OUR RETURNS SECTION WILL NOT REFUND THEM AND YOU WILL BE LIABLE TO PAY THE RETURN POSTAGE TO GET THEM BACK.
Before returning goods to us, either because they are faulty or we sent the wrong item, YOU MUST CONTACT US FIRST and we will advise you if we need the item back, if you post them back to us without our consent we will not be liable for any postage costs you may incure.
Any items found to be faulty will, having been returned to us, be replaced or refunded. Please contact Pure Darts as soon as possible with details of the fault and after we have requsted the item back for inspection please return the product without delay.
We would expect that any faulty goods are returned to us within 10 days of purchase/receipt.
If items simply unwanted are not damaged or faulty, goods returned for a refund must be received at our address within 10 days of purchase and must be in a new and unused condition which will include all the original manufacturers packaging intact/undamaged and be accompanied by the payment receipt. Please note we only refund unwanted goods, we do not exchange or swop them for other items.
When returing goods for whatever reason, you must qoute the order number and date of purchase in the covering letter sent with the goods.
Free Gifts Supplied with Dart sets etc. must be returned along with the darts you do not require, if the free gift is not returned then the full RRP value of that gift will be deducted from any refund made.
We peace of mind suggest that you make any returns of expensive items to Pure Darts by recorded/special delivery at your own expence as we regret we cannot be held responsible for any goods lost in transit to us.
Important we make a fixed £2 handling/restocking charge for each item that is returned to us for exchange or refund (and is not faulty). **Where an item has been supplied POST FREE an additional charge of £1.80 UK or £3.50 Exports will also be deducted from the refund ** Where an item is supplied POST FREE WITH TRACKING £6.95 for UK orders or £8.50 for exports will be deducted from the refund. Any refund will be made to the credit card from which the goods were purchased less any postage costs incured by us (as detailed above) in the dispatch of the goods.
Return Address :- Pure Darts , Tommys Distribution Centre , Herald Drive , Herald Park CREWE CW1 6EA