Terms and Conditions of Sale

If you are purchasing via a trade account please click here.

Our Address

All items purchased on-line are dispatched from our warehouse:
Pure Darts, Tommys Distribution Centre, Herald Park, Herald Drive, Crewe, CW1 6EA
Tel: 0044(0)1270589500 
Fax: 0044(0)1270585839

Trade Marks

MCCOY TM, POWER MAX TM,RUTHLESS TM, R4X TM, TDI  TM, HOT SHOT EMBOSSED TM, POYLMETRONIC TM, DEFLECTAGIP NYLON TM, NYLON PLUS TM, QUAZAR HOLOGRAPHIC TM, CHIKARA TM, DOGS OF WAR TM, FIREFOX TM, TIGERS TM, WINNERS TM, BANDITS TM, HI TEC DESIGNER DARTS TM , GIRL POWER TM and PUREDARTS TM are the Trade Marks and Trading Style of TOMMYS DARTS TM with all rights reserved. All other Trade Marks belong to the companies to which they are accredited.

Payment By Credit/Debit Card

We are the true dedicated e-commerce division of the Eagle Darts Group Established in 1977, accordingly all purchases must be made on line by either Credit or Debit card via the Protx secure online payment portal provided. We DO NOT accept payment for orders over the telephone. ( If you wish to order darts equipment by telephone or traditional mail order please contact our dart partners www.tommysdarts.co.uk  or telephone 01270-589500 and they  will send you a full colour catalogue of their products). Important We never share or disclose any customer information with anyone outside our company / third party.

VERY IMPORTANT

When you proceed to payments check out the the VAT is shown separately ie Goods with an advertised value of £12 will be displayed as Goods £10  and Vat £2 . Some clients have thought that this was an addition charge IT IS NOT. It is done this way so that the sales tax VAT can be easily removed from clients invoices when we ship to countries where VAT is not payable ( any county outside the EEC).

WANT TO BUY ON LINE BUT DO NOT WANT TO PAY ONLINE

If you wish to buy on line to get the Best Deals BUT do not wish to pay on line we have the solution. Place your order online to see the total value of your order including shipping – Proceed to the payments section ( fill out the shipping details name & address etc. ) – Click on the first Visa symbol and then Click Cancel. This will save your order in our system as a Quotation.

Then Telephone 01270 589500 (9am to 5pm Monday to Friday) and Pay by Credit/Debit card over the phone and Tommys Darts will process your order . We will need your Name and post code - Value of order- Date order placed . If you are member of the site the system will give you a Reference Number ORD****** ideally we would like this number also. (If you checked out as a Guest you may not receive an ORD number it’s nice to have it but we do not need it).

Prices And Products

All prices and products offered on our site are unique to www.puredarts.co.uk in that they are for eCommerce sales only and do not reflect or represent the prices and stock of any other company within our group.

VERY IMPORTANT

When you proceed to payments check out the the VAT is shown separately ie Goods with an advertised value of £12 will be displayed as Goods £10  and Vat £2 . Some clients have thought that this was an addition charge IT IS NOT. It is done this way so that the sales tax VAT can be easily removed from clients invoices when we ship to countries where VAT is not payable ( any county outside the EEC).

Shipping To All UK Destinations

We have a standard £1 per total order fixed shipping charge regardless of the value or weight of the order.
The Vast majority of the orders we process are sent by First Class Packet via Royal Mail. High value orders may require a signature on delivery. It is normal for orders to be processed and shipped within 24hrs of receipt. During the Peak Dart Season October to February this may vary slightly.
We have a contract post collection at 4.00 o’clock in the afternoon Monday to Friday, accordingly all orders received after that days post time will be sent with the next collection.

VERY IMPORTANT - WE WILL SHIP TO THE ADDRESS WHICH YOU GIVE US , HOWEVER BY PLACING YOUR ORDER YOU ARE ACCEPTING THAT WE WILL NOT BE LIABLE FOR ANY LOSS OF GOODS IF ANY PART OF THE ADDRESS OR POSTCODE IS INCORRECT OR INCOMPLETE.

DELAYED,MISPLACED OR MISSING PACKETS SENT BY ROYAL MAIL

In the very rare event of a packet being delayed or not being delivered we follow the time scales laid down by the Royal Mail for treating a packet as being misplaced and accordingly the replacement or refund of your order of the order. For deliverys within the UK this is 15 WORKING days (excludes weekends and bank holidays)which is 20 days from the date of despatch from the date of dispatch and for overseas orders this 25 working days (excludes weekends and bank holidays)which is 32 days from the date of despatch from the date of dispatch. It is VERY IMPORTANT that you Email us AFTER the 15 working days to advise of none delivery any email you have sent to us prior to this date will be treated as information only and will NOT be treated as a request to replace your order. BEST ADVICE IF YOU BELIVE YOUR ORDER IS OVERDUE IS TO CONTACT YOUR LOCAL ROYAL MAIL DELVERY OFFICE TO SEE IF THEY ARE HOLDING A PACKET THAT WOULD NOT GO THRU YOUR LETTER BOX BEFOR YOU CONTACT US. In reality it is exceptionaly difficult to obtain any firm reply / information from Royal Mail once an item has entered the postal sysytem in the UK and unfortunately the information we can give you would be limited to the date we shipped the order. Far from satisfactory I know but we are limited to the information we can obtain from the carrier.

Orders Requesting Personalised Flights / Stems

All personalised items are printed by ourselves and are not contracted out. Accordingly we endeavour to ship all orders which contain personalised items within 3/4 days of receipt.

Out Of Stock Items and Goods Missing from Order

We endeavour to ship all orders as accurately and as fully as is possible, however from time to time we may have to substitute or duplicate a small item you have requested to facilitate the speedy dispatch of your order.(We will never substitute an out of stock dart set, but will notify you as we know for sure when we expect to be able to ship them to you).

Any shortages (goods missing from order not marked to follow) MUST be notified to us WITHIN 7 days for UK orders or 14 days for overseas orders, of the dispatch date , claims after this date will not be accepted

HOW WE TREAT AND MARK GOODS OUT OF STOCK ON OUR SITE

We mark or remove from sale any items where we do not expect delivery within one week. Goods we expect to receive back into stock within one week are left as active(may be bought),if you order goods where there is more than a weeks delay we will advise you accordingly. ( out of the 9000 items on our site we have never been out of stock of more than 8 items at any one time in the past 3 years)

Overseas Orders And Shipping Costs

We offer a Fixed Shipping cost of £6 per order to all European destinations, and a Fixed shipping cost of £10 per order to all destination outside of Europe. This is regardless of the size, weight or value of your order.

VERY IMPORTANT - WE WILL SHIP TO THE ADDRESS WHICH YOU GIVE US , HOWEVER BY PLACING YOUR ORDER YOU ARE ACCEPTING THAT WE WILL NOT BE LIABLE FOR ANY LOSS OF GOODS IF ANY PART OF THE ADDRESS OR POSTCODE IS INCORRECT OR INCOMPLETE.

In the very rare event of a packet not being delivered we follow the time scales laid down by the Royal Mail for treating a packet as being misplaced and accordingly the replacement of the order.

Returns

All goods returned for refund or exchange must be received at our address within 10 days of purchase and must be in a new and unused condition which will include all the original packaging intact/undamaged and be accompanied by the payment receipt or covering letter. We strongly suggest that you make any returns to us by recorded/special delivery as we regret we cannot be held responsible for any good lost in transit to us.
Important we make a fixed £2 handling/restocking charge for each item that is returned to us for exchange or refund. Any refund will be made to the credit card from which the goods were purchased.

For any goods we have sent out in error which are subsiquently retured to us we will refund the full cost of the goods plus the postage costs incured to the maximum value of the postage charged by us when we origionaly shipped the goods to you.

Cancellation Of Orders

If you wish to cancel an order you have just placed by email then such cancellation must be within 30 minuets of placing the said order. If you wish to cancel an item that was not supplied with you original shipment you may do so at any time and request either a refund or a suitable replacement item.

Email Policy

Puredarts does not send any unnecessary emails or SPAM.

If you have any questions or queries regarding our terms and conditions of sale please contact us at info@puredarts.co.uk